In my previous role, I encountered a patient who was upset due to long wait times. I approached the situation with empathy, listening to their concerns and explaining the reasons behind the delay. I assured them that their comfort and concerns were important, and I offered to expedite their process within my capabilities. This approach helped in calming the patient and maintaining a positive environment.

I prioritize tasks based on urgency and the impact on patient care. For instance, addressing immediate patient needs like pain management or hygiene takes precedence over administrative tasks. I also use a checklist to ensure no critical task is overlooked. This method ensures efficient workflow and high-quality patient care.

I strictly adhere to HIPAA guidelines, ensuring that all patient information is handled securely. This includes using encrypted communication channels, locking physical files, and only discussing patient details in private settings. I also regularly update my knowledge on privacy laws to ensure compliance and respect for patient confidentiality.

I would respectfully express my concerns to the senior staff member, providing logical reasons for my viewpoint. If the disagreement persisted, I would escalate the issue to the next level of management, ensuring that the patient's best interests remain the focal point. Throughout this process, I would maintain professionalism and a collaborative attitude.

In my previous role, I noticed a recurring issue with patient wait times. I proposed a streamlined check-in process and volunteered to train new staff on efficient patient handling. This initiative reduced average wait times by 20%, significantly improving patient satisfaction and overall care experience.