I have over two years of experience working in a retail pharmacy, where I assisted pharmacists with dispensing medications, managing inventory, and interacting with patients. My responsibilities included verifying prescriptions, preparing medications, and ensuring compliance with state and federal regulations. I also provided excellent customer service by answering patient questions and addressing concerns. This experience has equipped me with a strong understanding of pharmacy operations and the importance of accuracy and patient safety in every task I perform.

Ensuring accuracy when filling prescriptions is critical to patient safety. I always double-check the prescription details, including the patient’s name, medication, dosage, and instructions. I use the pharmacy’s software system to verify information and cross-reference with the medication label. Additionally, I maintain a clean and organized workspace to avoid mix-ups and follow a step-by-step process to minimize errors. If I have any doubts, I consult with the pharmacist to confirm the details. My attention to detail and commitment to following protocols help me maintain a high level of accuracy in my work.

When dealing with difficult or upset patients, I remain calm, empathetic, and professional. I listen actively to their concerns without interrupting and acknowledge their feelings to show understanding. I then work to resolve the issue by providing clear explanations or offering solutions, such as contacting the pharmacist or insurance company if needed. If the situation escalates, I seek assistance from a supervisor or pharmacist. My goal is to ensure the patient feels heard and valued while maintaining a positive and respectful interaction.

I am proficient in using pharmacy software systems such as Rx30, PioneerRx, and EPIC. These systems have allowed me to efficiently manage patient profiles, process prescriptions, and handle insurance claims. I am skilled in entering prescription details accurately, generating labels, and tracking inventory levels. Additionally, I have experience troubleshooting minor technical issues and ensuring data integrity. My familiarity with these systems enables me to streamline pharmacy operations and provide timely service to patients while maintaining compliance with regulatory standards.

In a fast-paced pharmacy, I prioritize tasks by assessing urgency and importance. I start by addressing time-sensitive tasks, such as filling prescriptions for patients waiting in-store or handling urgent medication requests. I also manage routine tasks, like restocking inventory and processing refills, during quieter periods. Effective communication with the pharmacy team helps me stay organized and ensures that critical tasks are completed promptly. I remain flexible and adapt to changing priorities while maintaining accuracy and efficiency in all my responsibilities.