In my previous role, I encountered a patient with complex needs who was struggling to access necessary services due to insurance issues. I coordinated with the insurance company, provided detailed documentation of the patient's condition, and advocated for their needs. Through persistence and clear communication, I secured the necessary approvals, ensuring the patient received timely and appropriate care.

I prioritize tasks based on the urgency of the patient's condition and the immediacy of care required. Using a digital tracking system, I categorize patients by need and set daily goals. This method ensures critical cases are addressed promptly while maintaining a structured approach to less urgent matters, thereby optimizing patient care and resource utilization.

I employ clear, simple language and visual aids to explain medical terms and procedures. Engaging in active listening helps me understand the patient's comprehension level and adjust my communication accordingly. Additionally, I encourage questions and provide written summaries of discussions to reinforce understanding and ensure patients feel confident in their care plan.

I approach conflicts with a neutral stance, focusing on understanding both parties' perspectives. By facilitating open dialogue and ensuring each side is heard, I help identify the root cause of the disagreement. I then work collaboratively to find a mutually acceptable solution, leveraging my role as a mediator to maintain a positive and productive healthcare environment.

I have extensive experience with various EHR systems, which I use to track patient progress, manage appointments, and document care plans. Efficient EHR use enhances communication among healthcare providers and ensures continuity of care. I also utilize EHR analytics to identify trends and areas for improvement, contributing to better patient outcomes and streamlined care processes.