In a previous role, I encountered a patient who was very upset due to a long wait time. I listened to their concerns, acknowledged their frustration, and provided them with updates on their status. I also offered them water and explained the reasons for the delay, which helped to calm them down. By showing empathy and keeping them informed, I was able to de-escalate the situation and maintain a positive patient experience.

I prioritize tasks by assessing their urgency and importance. I start with tasks that are time-sensitive or critical to patient care, such as updating medical records or assisting with immediate needs. I then move on to less urgent tasks, ensuring that all responsibilities are addressed in a timely manner. I also use a to-do list to keep track of tasks and adjust priorities as needed throughout the day.

I ensure accuracy by double-checking all patient information before entering it into the system. I also follow established protocols for data entry and regularly review my work for errors. Additionally, I ask for clarification if I am unsure about any details, and I keep patient confidentiality in mind at all times. By being meticulous and thorough, I can help maintain the integrity of patient records.

If I noticed a discrepancy in a patient's chart, I would first verify the information by cross-referencing it with other records or speaking with the healthcare provider. If the discrepancy is confirmed, I would immediately notify the appropriate staff member and document the issue. I would then work with the team to correct the error and ensure that the patient's chart is accurate and up-to-date. It's crucial to address discrepancies promptly to avoid any potential harm to the patient.

I maintain a positive attitude by focusing on the importance of my role in patient care and the impact it has on their well-being. I also practice self-care, such as taking short breaks when needed and engaging in stress-relief activities. Additionally, I find it helpful to stay organized and prioritize tasks, which reduces stress and allows me to approach each day with a clear mind. By staying positive and proactive, I can contribute to a supportive and efficient work environment.