During my previous role, I encountered a patient who was extremely anxious about their treatment. To handle this, I first ensured they felt heard by actively listening to their concerns. I then explained each step of the procedure in a calm, reassuring manner, using simple language to avoid confusion. By maintaining a supportive and empathetic attitude, I was able to help the patient feel more at ease, ultimately making the care process smoother for both of us.

I prioritize tasks based on the urgency and severity of the patients' needs. I start by addressing immediate health concerns or safety issues. Then, I move on to tasks that require timely completion, such as medication administration or wound care. For routine tasks, I schedule them around the more critical activities to ensure efficiency. I also communicate regularly with the healthcare team to coordinate care and adjust priorities as needed.

I strictly adhere to HIPAA guidelines to ensure patient confidentiality. This includes using secure and private communication channels when discussing patient information, ensuring that all patient records are stored securely, and only sharing necessary information on a need-to-know basis. I also educate patients about their rights to privacy and involve them in decisions regarding their information sharing, ensuring they feel respected and protected.

I manage stress by practicing mindfulness and deep breathing exercises, which help me stay calm and focused. I also prioritize self-care, ensuring I get enough rest and maintain a healthy diet. Engaging in regular team huddles and debriefing sessions helps me stay connected and supported. By maintaining a positive attitude and focusing on the positive outcomes we achieve for patients, I can sustain my motivation and resilience.

In my previous role, I noticed a recurring issue with patient discharge processes being delayed. I initiated a meeting with the nursing, administrative, and therapy teams to discuss the challenges. Together, we developed a streamlined checklist and improved communication protocols. This collaboration not only reduced discharge times but also enhanced patient satisfaction by ensuring a smoother transition home.