In my previous role, I encountered a situation where a patient felt their concerns were not being addressed by their healthcare provider. I facilitated a meeting where both parties could express their perspectives. By actively listening and summarizing each viewpoint, I helped bridge the communication gap. This resulted in a revised care plan that addressed the patient's concerns and improved the provider's understanding of the patient's needs.

I prioritize tasks based on urgency and impact. I start by assessing each case to determine immediate needs such as medication refills or critical follow-ups. Next, I address tasks that contribute to long-term health improvements. Using a digital task management system, I track progress and adjust priorities as needed. This approach ensures that no critical needs are overlooked and that each patient receives timely and appropriate care.

I adhere strictly to HIPAA guidelines by limiting access to patient information to only those who need it for treatment. I use secure platforms for documentation and communication, ensuring all data is encrypted. Regular training on HIPAA compliance is also a part of my routine to stay updated on any changes. By fostering a culture of privacy awareness among colleagues, I ensure that patient confidentiality is maintained at all times.

I would first understand the reasons behind the non-compliance, which could range from financial issues to lack of understanding. I would then tailor my approach to address these specific barriers. For instance, if it's a financial issue, I would explore financial assistance options. If it's a lack of understanding, I would provide clear, simplified explanations of the treatment plan and its benefits. My goal is to empower the patient to take an active role in their healthcare.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient data, scheduling appointments, and generating reports. My experience also includes training new staff on EHR usage. I understand the importance of accuracy and timely data entry in EHRs, which directly impacts patient care and operational efficiency.