In my previous role, I encountered a patient who had received multiple bills for the same procedure due to a system error. I first verified the error by cross-checking the patient's records and the billing system. I then contacted the insurance company to confirm their coverage and ensure they were not billed twice. After obtaining the necessary documentation, I corrected the billing system and issued a refund to the patient. This experience honed my problem-solving skills and ability to navigate complex systems to ensure patient satisfaction.

I prioritize tasks by assessing the urgency and impact of each issue. For example, I address billing discrepancies that affect a patient's ability to receive further treatment immediately. I also use tools like task management software to track and organize tasks, ensuring that no critical issue is overlooked. Regular communication with patients and team members helps me stay updated on any changes or new priorities, allowing me to adjust my focus as needed.

To ensure accuracy, I follow a meticulous process of double-checking all billing information against patient records and insurance details. I also utilize automated systems that flag potential errors before they are processed. Regular training on billing codes and insurance regulations helps me stay current with industry standards. Additionally, I maintain open lines of communication with patients to verify their information and address any discrepancies promptly.

When handling patient complaints, I first listen attentively to understand their concerns fully. I then provide a clear and empathetic explanation of the billing process and any potential errors. If the issue requires further investigation, I assure the patient that I will look into it and provide a timely resolution. I follow up with the patient to ensure they are satisfied with the outcome and make any necessary adjustments to prevent future issues.

In my previous role, I was responsible for verifying insurance coverage and obtaining necessary authorizations before treatment. I used various online portals and direct communication with insurance companies to confirm eligibility and benefits. I also managed pre-certification for certain procedures, ensuring that all documentation was accurate and submitted on time. This experience has equipped me with a thorough understanding of insurance protocols and the importance of timely verification to avoid billing delays.