In my previous role, I encountered a patient who was confused about their insurance coverage and felt overwhelmed by the medical bills. I patiently explained the details of their plan, provided clear options for financial assistance, and guided them through the application process. By actively listening and offering tailored solutions, I helped alleviate their stress and ensured they understood their benefits fully.

I prioritize tasks based on urgency and the potential impact on patient care. For instance, I address cases with upcoming deadlines or those involving patients with critical health conditions first. I also use a task management system to track progress and ensure no patient is overlooked. This approach helps me maintain efficiency and deliver timely support to all patients.

I simplify complex information by breaking it down into manageable parts and using everyday language. Visual aids like charts and diagrams can also be helpful. Additionally, I ensure I check for understanding by asking patients to summarize what they've learned. This interactive approach helps me tailor my explanations to each patient's comprehension level.

I strictly adhere to HIPAA regulations and maintain the highest level of confidentiality. I use secure systems for documentation and communication, limit access to sensitive information, and educate patients about their rights regarding privacy. Ensuring patient confidentiality is paramount in building trust and providing ethical counseling.

With several years of experience, I am familiar with a wide range of health insurance plans. I assist patients by evaluating their healthcare needs, budget, and preferences. I explain the benefits and limitations of each plan, help them compare options, and guide them towards making informed decisions that best suit their individual circumstances.