In my previous role, I encountered a patient who was extremely anxious and refused to cooperate with treatment. I addressed this by first understanding their concerns through active listening and then reassuring them about the care process. I involved the patient in decision-making to increase their sense of control, which significantly improved their cooperation and eased the treatment process.

I prioritize tasks based on the urgency and severity of the patients' needs. For instance, if a patient requires immediate medical attention, I address that first. I also ensure to communicate with the healthcare team to coordinate care efficiently. Using a checklist helps me track progress and ensures no critical tasks are overlooked.

I strictly adhere to HIPAA regulations and ensure that all patient information is stored securely and shared only on a need-to-know basis. I use encrypted communication channels when discussing patient cases and avoid discussing sensitive information in public areas. Regular training on privacy practices also helps me stay updated and compliant.

I manage stress by practicing mindfulness and deep breathing exercises during breaks. I also engage in regular team huddles to share concerns and seek support. Maintaining a positive attitude is crucial; I focus on the impact of my work in improving patient outcomes, which motivates me to stay positive and resilient.

In my last position, I noticed a gap in patient education regarding their medications. I developed a simple, easy-to-understand guide that was well-received by patients, leading to better compliance and fewer medication-related issues. This initiative not only improved patient outcomes but also reduced the workload on the healthcare team by minimizing follow-up queries.