I have extensive experience with various medical billing software, including Epic and Cerner. In my previous role, I was responsible for managing patient accounts using these systems, ensuring accurate billing and timely processing of claims. I am proficient in navigating through the software to update patient information, generate invoices, and track payments, which significantly improved our billing efficiency and reduced errors.

When handling disputes or discrepancies, I first review the account details thoroughly to understand the issue. I then communicate directly with the patient to clarify any misunderstandings and provide detailed explanations. If necessary, I collaborate with the billing department to resolve the issue promptly. My approach is always patient-centric, aiming to maintain trust and ensure fair and accurate billing.

To ensure timely payments, I implement clear communication strategies, such as sending out timely reminders and follow-up emails. I also offer multiple payment options to accommodate different preferences and improve convenience. Additionally, I maintain regular updates on the patient's account status and provide detailed statements, which helps in reducing payment delays and improving overall collection rates.

In a busy environment, I prioritize tasks based on urgency and impact. I use tools like to-do lists and calendars to manage my daily activities and set realistic deadlines. I also regularly review and adjust my priorities to ensure that critical tasks, such as handling overdue accounts or resolving billing errors, are addressed promptly. This approach helps me maintain efficiency and meet our financial goals.

In my previous role, I encountered a situation where a patient's insurance claim was repeatedly denied due to incorrect coding. I took the initiative to thoroughly research the correct coding and worked closely with the insurance provider to resolve the issue. By maintaining clear and consistent communication and providing detailed documentation, I was able to successfully resubmit the claim and ensure the patient received the necessary coverage.