I have extensive experience with various medical billing software, including Epic and Cerner. I am proficient in navigating these systems to efficiently manage patient accounts, process claims, and resolve billing discrepancies. My experience has equipped me with the skills to quickly adapt to new software and streamline billing processes.

I approach difficult inquiries with empathy and patience, ensuring that I fully understand the patient's concerns. I then provide clear and concise explanations, offering solutions whenever possible. If the issue is beyond my scope, I escalate it to the appropriate department while keeping the patient informed throughout the process.

I prioritize meticulous documentation and regular audits of patient accounts to ensure accuracy. I also stay updated on insurance regulations and coding changes to prevent errors. By maintaining open communication with healthcare providers and insurance companies, I can quickly address any discrepancies and ensure timely and accurate billing.

I use a combination of prioritization techniques, such as the Eisenhower Matrix, to categorize tasks by urgency and importance. I also leverage task management tools to track deadlines and progress. By doing this, I ensure that critical tasks are addressed promptly while still managing routine account management efficiently.

Once, a patient was struggling to understand their complex insurance coverage. Instead of simply providing the information, I took the time to explain it in layman's terms and helped them navigate the process of appealing a denied claim. This extra effort not only resolved their issue but also significantly improved their overall satisfaction with our services.