I have over three years of experience in medical billing and coding. I am proficient in using various billing software such as Epic and Cerner. My role involved accurately coding patient diagnoses and procedures, submitting claims to insurance companies, and following up on unpaid claims. I also have experience in resolving billing discrepancies and ensuring compliance with healthcare regulations.

When handling patient inquiries, I first listen carefully to understand their concerns. I then review their account details to provide accurate information. If the issue requires further investigation, I communicate the steps I will take to resolve it and provide a timeline for follow-up. My goal is to ensure patients feel heard and confident that their billing concerns are being addressed promptly and professionally.

To manage and reduce accounts receivable, I prioritize timely follow-up on unpaid claims. I use automated reminders and manual follow-ups to ensure insurance companies and patients are aware of outstanding balances. Additionally, I work closely with the billing team to identify and correct any errors that may delay payments. Regular reporting and analysis of receivables help me identify trends and implement proactive measures to prevent delays.

Ensuring accuracy in patient billing involves meticulous attention to detail and thorough verification processes. I double-check all codes, charges, and patient information before submitting claims. I also conduct regular audits of billed services to identify and correct any discrepancies. Continuous training on the latest billing guidelines and software updates helps me maintain high accuracy standards.

One challenging issue I resolved involved a patient who had multiple insurance policies. The primary insurer denied the claim due to a coding error, and the secondary insurer was not billed correctly. I worked with the patient to gather the necessary documentation and corrected the coding error. I then resubmitted the claim to the primary insurer and billed the secondary insurer accurately. This resulted in the patient's account being fully paid without any additional out-of-pocket expenses.