In my previous role, I encountered a situation where a patient was billed twice for the same service. I immediately reviewed the account, cross-referenced the charges with the service records, and identified the duplicate entry. I then contacted the patient to explain the error and processed a refund. This experience honed my attention to detail and my ability to communicate effectively with patients to resolve billing issues promptly.

I prioritize tasks by assessing the urgency and impact of each issue. For instance, accounts with overdue balances or discrepancies take precedence to ensure financial stability and patient satisfaction. I also use a task management system to track progress and allocate time efficiently, ensuring that no account is neglected and all critical issues are addressed promptly.

To ensure accurate and timely billing, I follow a meticulous process that includes verifying insurance eligibility, double-checking coding, and regularly updating patient information. I also maintain open lines of communication with patients and insurance providers to address any discrepancies immediately. Additionally, I utilize automated billing systems to streamline processes and reduce human error.

When handling patient inquiries or complaints, I approach each situation with empathy and a focus on resolving the issue efficiently. I listen carefully to the patient's concerns, provide clear explanations, and offer solutions. If necessary, I escalate the issue to the appropriate department while keeping the patient informed. My goal is to ensure patient satisfaction and maintain a positive relationship.

In my previous role, I was responsible for verifying insurance coverage and obtaining pre-authorizations for various medical procedures. I became proficient in navigating different insurance portals and understanding the specific requirements of various plans. This experience has equipped me with the skills to ensure that all necessary documentation is in place before services are rendered, thereby minimizing billing issues and improving patient care.