I have over three years of experience in medical billing and coding, primarily in a hospital setting. I am proficient in using various billing software such as Epic and Cerner. My role involved ensuring accurate coding for patient diagnoses and procedures, which is crucial for proper reimbursement. I also have experience in resolving billing discrepancies and working with insurance companies to facilitate timely payments.

I handle sensitive patient information with the utmost confidentiality and adhere strictly to HIPAA regulations. I ensure that all data is stored securely and only accessed on a need-to-know basis. My approach involves regular training on data privacy and security protocols to maintain a high level of compliance and trust with our patients.

I employ a proactive approach to manage patient account inquiries and disputes by maintaining clear and timely communication. I ensure that patients understand their bills by providing detailed explanations of charges. For disputes, I conduct thorough investigations, liaise with relevant departments, and negotiate resolutions that are fair to both the patient and the institution.

I prioritize tasks based on urgency and impact on patient care and financial outcomes. I use tools like task lists and calendars to manage my workload effectively. I also collaborate closely with my team to delegate tasks appropriately and ensure that critical issues are addressed promptly. This approach helps me maintain efficiency and deliver high-quality service even in a busy environment.

In a previous role, I encountered a situation where a patient's insurance denied a significant portion of their bill due to a coding error. I worked closely with the coding department to correct the error and resubmitted the claim. I also communicated directly with the patient to explain the situation and reassured them that we were working to resolve it. Ultimately, the claim was approved, and the patient was satisfied with the outcome.