I have extensive experience in medical billing and coding, having worked in the healthcare finance sector for over five years. My role involved managing patient accounts, ensuring accurate coding for insurance claims, and resolving billing discrepancies. I am proficient in using various billing software and have a strong understanding of HIPAA regulations and insurance guidelines.

Handling difficult conversations with patients is about empathy and clear communication. I approach these situations by actively listening to their concerns, explaining the account details in an understandable manner, and exploring payment options that can ease their financial burden. My goal is to maintain a positive relationship while ensuring the account is settled.

To ensure timely collection, I implement a proactive follow-up system using reminders and regular check-ins with patients. I also prioritize accounts based on urgency and potential revenue impact. Additionally, I collaborate with the billing team to streamline processes and reduce delays in claim submissions and payments.

I stay updated by regularly attending webinars, workshops, and subscribing to industry newsletters. I also engage with professional networks and participate in forums where the latest trends and regulatory changes are discussed. This proactive approach helps me apply the latest practices in my work and ensure compliance.

One notable example was a case involving multiple insurance denials for a patient with a complex medical history. I meticulously reviewed the claims, identified coding errors, and resubmitted them with the correct information. I also coordinated with the patient to set up a manageable payment plan, ultimately resolving the account without further financial strain on the patient.