I have extensive experience with various medical billing software, including Epic and Cerner. To ensure accuracy, I follow a meticulous process of double-checking each claim before submission. This includes verifying patient information, insurance details, and coding accuracy. I also stay updated on any changes in billing regulations and codes to maintain compliance and reduce errors.

When discrepancies arise, I first review the claim to identify the source of the error. I then communicate with the insurance company to resolve any issues, such as missing information or coding errors. If the discrepancy is due to patient responsibility, I promptly notify the patient, providing clear explanations and options for payment. My goal is to ensure all accounts are balanced and patients are informed.

I prioritize tasks based on deadlines and the urgency of each account. For example, I focus on resolving denied claims and following up on unpaid accounts first. I also use a ticketing system to track and manage tasks efficiently. This ensures that no account falls through the cracks and that I meet all billing deadlines.

I have extensive experience in handling patient inquiries and resolving billing complaints. I approach each interaction with empathy and patience, ensuring that patients feel heard and understood. I thoroughly investigate their concerns, provide clear explanations, and offer solutions. My goal is to maintain a positive patient experience while ensuring accurate billing.

I stay updated on changes in healthcare billing regulations and coding through continuous education and professional development. I regularly attend webinars, seminars, and training sessions offered by industry organizations. Additionally, I subscribe to relevant publications and participate in online forums to ensure I am always informed of the latest updates and best practices.