In my previous role, I encountered a situation where a patient's insurance denied a claim due to a coding error. I reviewed the claim details, identified the incorrect code, and corrected it. I then resubmitted the claim and followed up with the insurance company to ensure it was processed correctly. The patient was ultimately billed accurately, and I provided them with a detailed explanation of the issue and resolution.

I approach patient inquiries with empathy and clarity. I first listen to their concerns and then explain the charges in detail, using simple language to avoid confusion. If necessary, I provide documentation and contact information for further assistance. My goal is to ensure patients understand their bills and feel confident in the accuracy of their statements.

I prioritize accuracy by double-checking all billing information before submission. I also stay updated on insurance regulations and coding changes to avoid errors. Additionally, I maintain clear communication with healthcare providers to ensure all services are accurately documented and billed. Regular audits and cross-checking with patient records further enhance accuracy.

I manage stress by prioritizing tasks and breaking them into manageable steps. I also practice deep breathing and mindfulness techniques to stay calm. Effective time management and delegating when necessary help me maintain productivity. Regular breaks and maintaining a positive attitude are crucial in sustaining performance under pressure.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient billing information, generating reports, and ensuring data integrity. My experience includes training new staff on EHR usage and troubleshooting common issues. I am adept at navigating these systems to efficiently manage patient accounts and billing processes.