I have extensive experience with various medical billing software, including Epic, Cerner, and Meditech. My proficiency includes managing patient accounts, processing claims, and resolving billing discrepancies. I've successfully reduced claim denials by 20% in my previous role by implementing more efficient billing processes and ensuring compliance with insurance regulations.

I approach patient inquiries with empathy and clarity. I first listen to their concerns, then provide detailed explanations of charges, insurance coverage, and payment options. If necessary, I escalate the issue to the billing supervisor for further assistance. My goal is to ensure patients understand their bills and feel confident in the billing process.

I employ a combination of strategies to ensure accurate billing, such as double-checking all entries, staying updated on insurance regulations, and conducting regular audits of billing practices. I also collaborate with the healthcare team to verify patient information and treatment codes, minimizing errors and improving billing accuracy.

I prioritize tasks based on urgency and impact. I start by addressing overdue accounts and denied claims, then move on to new account setups and routine billing. I use task management tools to track progress and adjust priorities as needed. This approach ensures critical tasks are completed promptly while maintaining overall efficiency.

In a previous role, I encountered a complex billing issue involving a patient with multiple insurance policies. By carefully reviewing the patient's coverage details and coordinating with both insurers, I was able to secure proper reimbursement and avoid a significant financial loss for the healthcare provider. This experience reinforced the importance of meticulous attention to detail and effective communication with insurance companies.