In a previous role, I encountered a situation where a patient's insurance denied a claim due to incorrect coding. I reviewed the documentation, corrected the coding error, and resubmitted the claim. I also communicated with the patient to explain the delay and ensured they understood their financial responsibility. This proactive approach not only resolved the billing issue but also maintained a positive relationship with the patient.

I prioritize tasks by assessing the urgency and impact of each account. For instance, accounts with pending insurance approvals or those nearing due dates take precedence. I use a task management system to track and update the status of each account, ensuring no deadlines are missed and all accounts are handled efficiently.

To ensure accuracy, I double-check all billing information against patient records and insurance guidelines. I also stay updated with any changes in billing codes and policies. Regular training and cross-verification with colleagues further enhance accuracy, minimizing errors and rework.

I approach patient inquiries with empathy and patience. I carefully listen to their concerns, provide clear explanations of charges, and guide them through the billing process. If additional information is needed, I collaborate with the billing team to gather the necessary details promptly. This approach helps in building trust and ensures patient satisfaction.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in navigating these systems to access patient information, verify insurance details, and generate billing statements. My familiarity with EHRs enhances my efficiency and accuracy in patient accounting tasks.