I have over three years of experience in medical billing and coding, primarily in a hospital setting. I am proficient in using various billing software such as Epic and Cerner. My role involved accurately coding patient diagnoses and procedures to ensure proper reimbursement from insurance companies. I also have experience resolving billing discrepancies and working with patients to understand their financial responsibilities.

I approach patient inquiries with empathy and patience. I first listen carefully to their concerns and then provide clear, detailed explanations of their charges. If necessary, I guide them through the insurance coverage details and help them understand their out-of-pocket expenses. My goal is to ensure they feel informed and supported throughout the process.

I prioritize tasks based on urgency and deadlines, using tools like task lists and calendars to stay organized. I also streamline processes by automating repetitive tasks where possible. Effective communication with the team ensures smooth handoffs and minimizes errors. Regularly reviewing performance metrics helps me identify areas for improvement and maintain efficiency.

I ensure accuracy by double-checking all information before submission and staying updated on any changes in billing regulations. I use standardized procedures and templates to minimize errors. Regular training and cross-checking with colleagues also help maintain high accuracy levels. I believe attention to detail is crucial in preventing financial discrepancies for both the patient and the healthcare provider.

In a previous role, I encountered a situation where a patient's insurance was denied due to incorrect coding. I quickly reviewed the documentation, corrected the coding errors, and resubmitted the claim. I also communicated with the patient to explain the situation and reassured them that we were working to resolve it. This proactive approach resulted in the claim being approved and the patient being satisfied with the outcome.