I have extensive experience with various patient billing systems, including Epic, Cerner, and Meditech. In my previous role, I managed the billing process for over 500 patients, ensuring accurate and timely billing. I am proficient in handling insurance claims, understanding patient financial responsibilities, and resolving billing discrepancies. This experience has equipped me with the skills to efficiently manage patient accounts and ensure compliance with healthcare billing regulations.

Handling sensitive patient information requires strict adherence to privacy policies and regulations, such as HIPAA. I ensure that all patient data is securely stored and accessed only by authorized personnel. I am meticulous in maintaining confidentiality and use encryption and secure access protocols to protect patient information. My approach ensures that patient privacy is upheld while allowing for efficient account management.

To resolve billing disputes, I first thoroughly review the patient's account and the disputed charges. I then communicate directly with the patient to understand their concerns and provide clear explanations of the charges. If necessary, I liaise with insurance companies to verify coverage and benefits. I strive to find mutually acceptable solutions, such as payment plans or adjustments, to ensure patient satisfaction and financial integrity.

In a high-volume environment, I prioritize tasks based on urgency and impact. I use tools like task lists and calendars to manage my workload efficiently. I also collaborate with my team to delegate tasks and ensure smooth operations. By staying organized and maintaining open communication, I can handle multiple accounts simultaneously without compromising on quality or accuracy.

In my previous role, I encountered a situation where a patient's insurance denied a significant claim due to a coding error. I quickly identified the error, corrected the coding, and resubmitted the claim. I also communicated with the patient to explain the situation and reassured them that we were working to resolve it. This proactive approach resulted in the claim being approved and the patient being satisfied with the outcome.