In my previous role, I encountered a situation where a patient was denied access to a specialist due to insurance issues. I coordinated with the insurance company, the patient, and the healthcare provider to gather necessary documentation and negotiate coverage. By maintaining clear communication and persistence, I was able to secure the necessary approvals, ensuring the patient received timely care. This experience reinforced my ability to navigate complex systems and advocate for patient needs.

I prioritize tasks by assessing urgency and impact on patient care. I use a combination of tools like task lists, calendars, and regular team meetings to ensure transparency and accountability. By delegating based on team members' strengths and providing support where needed, I maintain a balanced workload. Regular check-ins and open communication channels help us adapt to changing priorities and maintain high performance under pressure.

I ensure compliance by providing regular training sessions and updates on new regulations. I also establish clear guidelines and checklists for common tasks to minimize errors. Regular audits and feedback loops help identify and address any gaps in compliance. By fostering a culture of continuous learning and accountability, I ensure my team remains up-to-date and compliant with all relevant policies.

I approach conflict resolution by first understanding the perspectives of all parties involved. I facilitate open and respectful communication to identify the root cause of the conflict. By encouraging collaborative problem-solving and finding common ground, I help resolve issues efficiently. I also document the resolution process to prevent future recurrences and maintain positive working relationships.

In my previous role, I used patient feedback surveys and satisfaction scores to measure performance. I analyzed trends and identified areas for improvement. By implementing changes such as improved appointment scheduling and better communication protocols, I saw a significant increase in patient satisfaction scores. I believe in a continuous improvement approach, regularly seeking feedback and adapting services to meet patient needs.