I have over 10 years of experience in managing patient access operations, including overseeing scheduling, registration, and pre-certification processes. I have successfully implemented systems that reduced wait times by 20% and improved patient satisfaction scores. My approach involves leveraging technology to streamline workflows and ensuring staff are well-trained to handle patient inquiries efficiently.

I address staffing challenges by fostering a positive work environment and providing regular training and development opportunities. For high turnover, I focus on understanding the root causes and improving retention through better benefits and career growth paths. For underperformance, I implement a structured performance improvement plan, providing clear expectations and support to help employees meet their goals.

I ensure compliance by staying updated on the latest healthcare regulations and implementing policies that align with these standards. I conduct regular audits and training sessions to educate staff on compliance requirements. Additionally, I work closely with legal and compliance teams to address any issues promptly and maintain a culture of compliance within the organization.

I measure success through key performance indicators (KPIs) such as patient wait times, appointment availability, and patient satisfaction scores. I also analyze financial metrics like revenue cycle efficiency and denied claims rates. By regularly reviewing these metrics, I can identify areas for improvement and adjust strategies to enhance overall patient access and financial performance.

In a previous role, I encountered a conflict between two team leads over resource allocation. I facilitated a meeting where both parties could express their concerns and worked with them to find a mutually agreeable solution. I emphasized the importance of teamwork and collaboration, ultimately leading to a resolution that improved team dynamics and operational efficiency.