In a previous role, a patient was extremely upset due to a billing error. I remained calm and listened to their concerns, assuring them that I would resolve the issue promptly. I coordinated with the billing department to correct the error and provided the patient with regular updates. By maintaining a professional and empathetic approach, I was able to deescalate the situation and ensure the patient felt heard and valued.

I prioritize tasks based on urgency and importance, using tools like to-do lists and calendars to manage my workload. For instance, if a patient needs immediate assistance with registration, I address that first. I also communicate with my team to delegate tasks when necessary, ensuring that all responsibilities are met efficiently and effectively.

I double-check all patient information for accuracy, including names, addresses, and insurance details. I also utilize checklists and follow established protocols to ensure compliance with healthcare regulations. Additionally, I seek clarification when information is unclear, and I regularly update my knowledge of any changes in documentation requirements.

I would first listen attentively to the patient's concerns, ensuring they feel heard. I would then apologize for any inconvenience and explain the steps I would take to address the issue. If necessary, I would involve a supervisor or relevant department to find a satisfactory resolution. My goal is to maintain a positive relationship with the patient and improve the service based on their feedback.

In my previous role, I was responsible for verifying patient insurance coverage and benefits. I used various online tools and resources to confirm eligibility and coverage details. I also communicated with insurance companies to resolve any discrepancies and ensured that patients were aware of their financial responsibilities. This experience has equipped me with the skills to handle insurance verification efficiently and accurately.