In my previous role, I managed a team that experienced a sudden influx of patient calls due to a system outage. I quickly reassigned team members to different roles, prioritized urgent cases, and utilized a triage system to ensure that no patient was left unattended. By maintaining clear communication and setting realistic expectations, we managed to handle the situation efficiently and effectively.

I implement regular training sessions and cross-training programs to ensure that team members are well-versed in data entry protocols. Additionally, I use automated validation tools and conduct periodic audits to catch any errors early. Feedback loops are established where team members can learn from mistakes and improve their accuracy over time.

I believe in recognizing and celebrating individual and team achievements. I also foster a collaborative environment where team members feel valued and heard. Regular one-on-one meetings and team-building activities help build trust and camaraderie. Providing opportunities for professional development and growth is also crucial in keeping the team motivated.

I address conflicts promptly by facilitating open and honest communication between the parties involved. I encourage them to express their concerns and work together to find a mutually agreeable solution. As a manager, I remain neutral and focus on resolving the issue while maintaining respect and professionalism within the team.

I focus on understanding the patient's needs and expectations through feedback mechanisms such as surveys and direct conversations. I then align these insights with our service delivery processes to make necessary improvements. Training the team on empathy and effective communication skills is also key to enhancing patient satisfaction.