In my previous role, I encountered a patient who was extremely upset due to a billing error. I remained calm and listened to their concerns, acknowledging their frustration. I then explained the steps we were taking to resolve the issue and provided them with regular updates. By maintaining empathy and clear communication, I was able to de-escalate the situation and ensure the patient felt heard and supported.

I prioritize tasks by assessing the urgency and impact of each task on patient care and operational efficiency. I ensure that high-priority tasks, such as resolving patient complaints or addressing system issues, are handled immediately. I also delegate tasks based on team members' strengths and provide support where needed. Regular check-ins and clear communication help ensure that all tasks are completed on time and to the required standard.

I focus on continuous training and development to keep the team updated on best practices and new policies. I also encourage open communication and feedback, both from the team and from patients. Regular team meetings and one-on-one sessions help address any issues promptly. Recognizing and rewarding good performance also motivates the team to maintain high standards.

I first identify the root cause of the performance issue, whether it's a lack of training, personal challenges, or other factors. I then provide targeted support, such as additional training or resources, and set clear, achievable goals. Regular follow-ups and open communication help track progress and address any ongoing issues. If necessary, I involve HR for further guidance and support.

I ensure compliance by staying updated on all relevant regulations and policies and providing regular training to the team. I also conduct regular audits and spot checks to verify adherence. Any deviations are addressed immediately, and corrective actions are implemented. Clear documentation and reporting mechanisms help maintain transparency and accountability.