In my previous role, I encountered a patient who was very upset about the long wait time. I calmly listened to their concerns, acknowledged their frustration, and provided them with updates on their position in the queue. I also offered to reschedule their appointment if the wait was too long for their comfort. My approach helped to de-escalate the situation and ensured the patient felt heard and respected.

I prioritize accuracy by double-checking all entered data against the patient's documentation, such as insurance cards and identification. I also follow the clinic's protocols for data entry, including cross-referencing with previous records when available. Additionally, I ensure that I understand any new updates or changes to the EHR system to minimize errors.

I manage stress by maintaining a structured approach to my tasks, prioritizing them based on urgency and importance. I also take short breaks to reset my focus and ensure I am not overwhelmed. Communicating with my colleagues and seeking assistance when needed helps to distribute the workload and maintain a calm environment.

I regularly review updates from healthcare regulatory bodies and professional organizations. I also attend relevant training sessions and webinars to stay informed about changes. Additionally, I participate in team meetings where policy updates are discussed, ensuring I am always aware of any modifications that could impact patient access procedures.

If a patient's insurance coverage is denied, I would first review the denial notice to understand the reason. I would then contact the insurance company to appeal the decision, providing any necessary documentation. If the appeal is unsuccessful, I would inform the patient of their financial responsibility and assist them in exploring alternative payment options or financial assistance programs.