I have over five years of experience in managing patient access services, including overseeing the pre-registration, check-in, and discharge processes. I have successfully implemented systems that reduced wait times by 30% and improved patient satisfaction scores. My approach involves leveraging technology and training staff to ensure efficient and courteous service.

I approach conflicts with a calm and empathetic demeanor, seeking to understand the root cause of the issue. I encourage open communication and strive to find mutually beneficial solutions. For example, I once resolved a major scheduling conflict by reorganizing the team's responsibilities and implementing a new scheduling system.

I stay updated with the latest healthcare regulations and ensure that all processes and staff training align with these requirements. I conduct regular audits and provide ongoing training to staff. For instance, I led a compliance initiative that resulted in a 100% adherence rate to HIPAA regulations within my department.

I measure success through key performance indicators such as patient satisfaction scores, wait times, and error rates. I also gather feedback from patients and staff through surveys and regular meetings. These metrics help me identify areas for improvement and celebrate successes.

Yes, I implemented a new electronic health records system that improved data accuracy and accessibility. The transition required extensive training and change management. By setting clear goals and providing continuous support, we achieved a smooth transition within three months, resulting in a 20% increase in operational efficiency.