I have extensive experience working with various patient registration systems, including Epic and Cerner, where I managed patient data entry, verified insurance information, and ensured compliance with healthcare regulations. My role involved troubleshooting system issues, training staff on new features, and optimizing workflows to improve patient access and satisfaction. I also collaborated with IT teams to implement system upgrades and resolve technical challenges, ensuring seamless operations.

Ensuring data accuracy and privacy is paramount. I adhere to HIPAA guidelines and organizational policies by conducting regular audits, validating patient information, and implementing strict access controls. I also stay updated on the latest security protocols and train staff on best practices to prevent breaches. My proactive approach includes identifying potential vulnerabilities and working with IT to strengthen system safeguards, thereby maintaining trust and compliance.

In my previous role, I identified a bottleneck in the patient registration process caused by redundant data entry. I spearheaded an initiative to integrate an auto-fill feature using existing EHR data, which reduced registration time by 30%. This improvement not only enhanced patient satisfaction but also allowed staff to focus on more critical tasks, demonstrating my ability to leverage technology for operational efficiency.

I act as a liaison to bridge the gap between staff and IT, ensuring clear communication and understanding from both sides. By gathering detailed feedback from users, I translate their needs into technical requirements for IT. I also organize training sessions to address usability concerns, fostering collaboration and minimizing conflicts. My goal is to create a harmonious environment where technology meets user needs effectively.

I stay current by subscribing to healthcare IT newsletters, attending webinars, and participating in professional forums like HIMSS. I also engage in continuous learning through certifications and workshops. Networking with peers and vendors provides insights into emerging technologies, enabling me to recommend innovative solutions that enhance patient access and operational efficiency in a rapidly evolving healthcare landscape.