In a previous role, I encountered a patient who was extremely anxious about their upcoming procedure. I took the time to listen to their concerns, reassured them by explaining the process step-by-step, and provided them with contact information for the nurse in case they had further questions. This approach helped to calm the patient and ensured a smooth intake process.

I prioritize accuracy by double-checking all information entered into the system against the patient's documentation. I also follow a standardized checklist to ensure that no details are overlooked. Additionally, I ask patients to verify their information before finalizing the intake, which helps to catch any potential errors.

I would first apologize for the misunderstanding and explain that the co-payment is a standard part of the billing process. I would then offer to provide them with a detailed breakdown of their charges and discuss payment options. If necessary, I would escalate the issue to a supervisor to ensure the patient receives the support they need.

I use a combination of digital tools and physical organization methods to manage multiple intakes. I prioritize tasks based on urgency and use a scheduling system to keep track of each patient's needs. I also maintain a clean workspace and keep all necessary forms and documents within easy reach to ensure efficiency.

I focus on being empathetic, patient, and attentive to each individual's needs. I make sure to greet patients warmly, explain each step of the process clearly, and answer any questions they may have. I also follow up with patients after the intake to ensure they are satisfied with the service they received.