In my previous role, I encountered a patient who was being overcharged due to a coding error. I reviewed the patient's records, identified the discrepancy, and worked with the billing department to correct the error. I also communicated the resolution to the patient, ensuring they understood the steps taken and the final outcome. This experience honed my ability to navigate complex billing systems and advocate for patient financial clarity.

I adhere strictly to HIPAA regulations and maintain confidentiality at all times. When handling sensitive patient information, I ensure that data is stored securely and accessed only when necessary. I also educate patients on their rights regarding their information and obtain their consent before discussing any financial details. This approach ensures patient trust and compliance with legal standards.

I believe in clear, transparent communication. I start by explaining the billing process in simple terms, using visual aids if necessary. I then break down the costs, including insurance coverage and out-of-pocket expenses, so patients can see exactly what they owe. I also provide resources for financial assistance programs and payment plans to ease their burden. My goal is to empower patients with the information they need to make informed decisions.

I prioritize tasks based on urgency and impact. I first address issues that could lead to immediate financial distress for patients, such as incorrect charges or denied claims. I then tackle tasks that require immediate attention from other departments. I use a task management system to track progress and ensure nothing falls through the cracks. This approach ensures that all patients receive timely assistance while maintaining efficiency.

I have extensive experience with insurance verification and pre-authorization processes. I am proficient in navigating various insurance portals to verify coverage, benefits, and eligibility. I also understand the importance of obtaining pre-authorizations for certain procedures to avoid claim denials. My experience includes working with both private and public insurance plans, ensuring that patients receive the maximum benefits they are entitled to.