In my previous role, I encountered a frustrated patient who was upset about the long wait times. I listened attentively, empathized with their frustration, and provided clear updates on their status. I also offered them water and assured them that their concerns were being addressed. By maintaining a calm and professional demeanor, I was able to deescalate the situation and ensure the patient felt heard and valued.

I prioritize tasks based on urgency and impact. For instance, if there are patients waiting for check-in, I address that immediately to ensure smooth operations. I also use tools like to-do lists and prioritize tasks that directly affect patient care and satisfaction. Regularly updating my list helps me stay organized and efficient, ensuring that no critical task is overlooked.

I ensure accuracy by double-checking all information against the patient's documentation and verifying details with the patient or family member. I also use standardized forms and templates to minimize errors. Regular training on data entry best practices and staying updated with any changes in protocols help maintain high accuracy levels.

I would first understand the patient's perspective and explain the rationale behind the policy. If the patient remains non-compliant, I would involve a supervisor or relevant healthcare professional to address the issue. Maintaining a respectful and patient-centered approach is crucial, ensuring that the patient's concerns are heard while adhering to hospital protocols.

In my previous role, I regularly handled insurance verification and pre-authorization processes. I am familiar with various insurance plans and their requirements. I ensure all necessary documentation is in order and follow up with insurance companies to expedite the process. This experience has equipped me with the skills to efficiently manage these tasks, ensuring smooth patient access and financial clearance.