In my previous role as a patient care technician, I gained hands-on experience in monitoring patient vitals, assisting with daily activities, and providing emotional support. This experience honed my ability to communicate effectively with patients and healthcare teams, ensuring high-quality care. I also developed strong organizational skills, which are crucial for managing patient records and coordinating care plans. These experiences have prepared me to excel as a PM Care Associate, where I can apply my skills to support patients and contribute to the overall efficiency of the healthcare team.

Prioritizing tasks in a healthcare setting requires a balance between urgency and importance. I start by assessing each patient's condition and identifying critical needs, such as those requiring immediate medical attention. I then create a structured schedule, allocating time for routine checks, documentation, and patient interactions. Effective communication with the healthcare team is essential to stay updated on any changes in patient status. By staying organized and adaptable, I ensure that all patients receive timely and appropriate care, even in a fast-paced environment.

In stressful situations, I remain calm and focused by relying on my training and experience. I prioritize clear communication with the patient to understand their concerns and provide reassurance. I also collaborate closely with the healthcare team to address the issue promptly. Practicing mindfulness and self-care outside of work helps me maintain resilience. By staying composed and empathetic, I can effectively support patients in distress while ensuring their safety and well-being.

Accurate documentation is critical in healthcare, and I ensure it by following a systematic approach. I document patient interactions, treatments, and observations immediately after they occur to avoid errors. I use electronic health records (EHR) systems efficiently, double-checking entries for accuracy. I also stay updated on documentation protocols and attend training sessions to improve my skills. By maintaining a disciplined routine and leveraging technology, I ensure that patient records are complete, accurate, and compliant with regulatory standards.

Building rapport starts with active listening and empathy. I take the time to understand patients' and families' concerns, addressing them with compassion and respect. I maintain open communication, providing clear explanations about care plans and involving them in decision-making. Consistency and reliability in my actions help establish trust. By fostering a supportive and collaborative environment, I ensure that patients and their families feel valued and confident in the care they receive.