One challenging situation I encountered was when a patient's prescription was flagged for a potential drug interaction. I immediately consulted the pharmacist, who advised me to contact the prescribing doctor for clarification. After speaking with the doctor, we adjusted the prescription to avoid the interaction, ensuring patient safety. This experience reinforced the importance of thorough communication and collaboration with healthcare providers.

Ensuring accuracy involves a multi-step process. First, I double-check the prescription details against the doctor's order. Next, I verify the medication against the patient's profile to avoid allergies or interactions. I then count the medication carefully and cross-check the quantity with the prescription. Finally, I have a colleague review my work before dispensing. This systematic approach minimizes errors and ensures patient safety.

When handling customer inquiries or complaints, I always start by listening attentively to understand the issue. I then provide clear and accurate information, whether it's about their medication, insurance, or any other concern. If I can't resolve the issue immediately, I escalate it to the pharmacist or appropriate department. My goal is to ensure the customer feels heard and confident in our service.

Maintaining confidentiality is crucial in a pharmacy setting because we handle sensitive patient information, including medical histories and prescriptions. Ensuring confidentiality builds trust with patients and complies with legal and ethical standards. I always keep patient information secure and only share it with authorized personnel on a need-to-know basis.

Staying updated involves continuous learning. I regularly attend workshops, webinars, and training sessions offered by professional organizations. I also read industry journals and participate in online forums to stay informed about new medications, regulations, and best practices. This proactive approach helps me provide the best possible service to our patients.