In my previous role, I once encountered a delivery address that was difficult to locate due to poor signage. I remained calm and used my GPS and local knowledge to find the location. I also communicated with the customer to ensure they were aware of the delay and to get additional directions. This experience taught me the importance of staying composed and using all available resources to resolve issues efficiently.

I prioritize deliveries by first organizing them based on their proximity to each other and their delivery windows. I then create a route that minimizes travel time and maximizes efficiency. I also consider any special instructions or time-sensitive deliveries and adjust my route accordingly. This method ensures that I meet all delivery deadlines while optimizing fuel consumption and reducing travel time.

To maintain the freshness of produce, I ensure that the vehicle's temperature is set appropriately for the type of produce being transported. I also carefully load the produce to prevent damage during transit and regularly check the cargo to ensure there are no issues. If I notice any signs of spoilage, I immediately report it to my supervisor so corrective actions can be taken promptly.

When handling customer complaints, I first listen attentively to understand the issue. I then apologize for any inconvenience and offer a solution, such as a rescheduled delivery or a replacement item. I document the complaint and report it to my supervisor to prevent future occurrences. My goal is to resolve the issue to the customer's satisfaction while maintaining a positive relationship.

I have extensive experience in loading and unloading heavy produce, having worked in roles that required manual handling of large quantities of fruits and vegetables. I follow safety protocols to prevent injuries, such as using proper lifting techniques and equipment like pallet jacks. I also ensure that the produce is loaded in a way that minimizes damage and maintains stability during transit.