In my previous role, I managed a caseload of 50+ patients requiring infusion therapy, ensuring timely scheduling, insurance approvals, and coordination with healthcare providers. I maintained detailed records, monitored patient progress, and addressed any complications promptly. My experience includes working with various infusion therapies, such as biologics, antibiotics, and chemotherapy. I also educated patients on treatment plans and side effects, fostering trust and compliance. My ability to prioritize tasks and communicate effectively with multidisciplinary teams ensured seamless care delivery and positive patient outcomes.

I have extensive experience navigating insurance authorizations and billing processes for infusion therapies. I verify patient benefits, submit prior authorizations, and ensure all documentation meets payer requirements. I collaborate with billing departments to resolve discrepancies and prevent claim denials. My proactive approach includes staying updated on insurance policies and coding changes to minimize delays. By maintaining open communication with patients about financial responsibilities, I help them understand their coverage and avoid unexpected costs. This ensures smooth reimbursement processes and uninterrupted access to necessary treatments.

Patient safety is my top priority. I adhere to strict protocols, including verifying medication orders, checking for allergies, and monitoring patients during infusions. I educate patients on potential side effects and emergency procedures, ensuring they feel informed and secure. I also collaborate with pharmacists and nurses to confirm proper dosing and administration. Regular follow-ups help me track patient progress and address any adverse reactions promptly. By maintaining meticulous documentation and fostering open communication, I ensure compliance with treatment plans and regulatory standards, ultimately enhancing patient outcomes and satisfaction.

I prioritize tasks by urgency and complexity, using tools like electronic health records (EHR) and task management software to stay organized. I allocate time for critical cases, such as those requiring immediate treatment, while ensuring routine follow-ups are not neglected. Delegating tasks to support staff and collaborating with the care team helps streamline workflows. I also set daily goals and review progress to adjust priorities as needed. My ability to remain calm under pressure and adapt to changing demands ensures that all patients receive timely, high-quality care, even during peak periods.

I address patient concerns with empathy and professionalism, actively listening to their issues and validating their feelings. I investigate the root cause, whether it’s side effects, scheduling conflicts, or financial concerns, and work collaboratively to find solutions. If necessary, I involve the care team to adjust treatment plans or provide additional support. Clear communication and follow-up ensure patients feel heard and supported throughout their therapy. By building trust and demonstrating a commitment to their well-being, I help alleviate anxieties and improve their overall experience with infusion therapy.