In my previous role as a student assistant, I was responsible for handling three different projects concurrently. I created a detailed schedule to allocate specific hours to each project, ensuring that deadlines were met. I also maintained open communication with my supervisors to update them on progress and seek guidance when needed. This experience taught me the importance of prioritization and time management, which I believe will be crucial in this internship.

Client confidentiality is paramount in any case management role. I ensure that all client information is stored securely and accessed only when necessary for case management purposes. I also adhere to the policies and guidelines set by the organization regarding data protection. In my previous internship, I completed training on HIPAA regulations, which reinforced my commitment to maintaining client privacy.

Building rapport with clients involves active listening, empathy, and clear communication. I make it a point to understand their perspectives and show genuine concern for their situations. By asking open-ended questions and providing feedback that acknowledges their feelings, I create a safe and trusting environment. Additionally, I maintain a non-judgmental attitude, which helps clients feel comfortable sharing their experiences.

When a client is uncooperative, I first try to understand the underlying reasons for their behavior. I approach the situation with empathy and patience, offering support and reassurance. If necessary, I seek guidance from a supervisor or colleague to explore alternative strategies. I believe that maintaining a calm and respectful demeanor is key to resolving such situations and helping the client feel more comfortable.

I have experience using various case management software, including Salesforce and CaseWorthy. In my previous internship, I was responsible for inputting client data, tracking case progress, and generating reports. I am proficient in navigating these systems and understand the importance of accurate data entry and timely updates. I am also quick to learn new software, as I recognize the value of technology in enhancing case management efficiency.