In my previous role as a Clinic Clerk, I encountered a patient who was very upset due to a long wait time. I calmly listened to their concerns, apologized for the inconvenience, and provided them with an estimated wait time. I also offered them a beverage and assured them that their appointment was important. By showing empathy and keeping them informed, I was able to de-escalate the situation and maintain a positive patient experience.

I prioritize tasks by assessing their urgency and importance. For example, if a patient needs immediate assistance, I address that first. I also use a to-do list to keep track of tasks and deadlines. By organizing my responsibilities in this way, I ensure that critical tasks are completed promptly, and less urgent tasks are managed efficiently.

If I made a mistake in patient records, I would immediately inform my supervisor and correct the error as quickly as possible. I would also apologize to the patient if necessary and ensure that the correct information is updated. Learning from the mistake, I would double-check my work in the future to prevent similar errors.

I ensure accuracy by following established protocols for data entry and verification. I double-check all information before finalizing any records and cross-reference details with other documents when necessary. Additionally, I stay updated on any changes in procedures to maintain high standards of accuracy.

I have experience with various medical software and EHR systems, including Epic and Cerner. I am proficient in entering patient information, scheduling appointments, and generating reports. My experience has taught me the importance of data security and confidentiality, and I always adhere to HIPAA guidelines when handling patient information.