In my previous role, I coordinated care for over 200 patients in an outpatient clinic, ensuring seamless communication between healthcare providers, patients, and families. I developed individualized care plans, scheduled follow-ups, and monitored patient progress. By leveraging electronic health records, I maintained accurate documentation and facilitated timely interventions. My focus on patient-centered care improved satisfaction scores by 15% and reduced hospital readmissions by 10%. I also collaborated with multidisciplinary teams to address barriers to care, such as transportation or financial challenges, ensuring patients received comprehensive support.

I prioritize tasks by assessing the urgency and complexity of each patient's needs. I use a triage system to identify high-risk patients requiring immediate attention, such as those with chronic conditions or recent hospital discharges. For others, I schedule follow-ups and routine care based on their treatment plans. I also utilize time-management tools, like task lists and calendar reminders, to stay organized. By maintaining open communication with my team and delegating when necessary, I ensure all patients receive timely and appropriate care without compromising quality.

I approach conflicts with a collaborative mindset, focusing on open communication and mutual respect. For example, if a provider disagrees with a care plan, I listen to their concerns, present evidence-based recommendations, and work together to find a solution. With patients, I prioritize empathy and active listening to understand their perspectives. If disagreements arise, I explain the rationale behind decisions and explore alternatives that align with their goals. By fostering trust and maintaining professionalism, I’ve successfully resolved conflicts while preserving positive relationships and ensuring patient-centered outcomes.

I stay updated on healthcare regulations by attending training sessions and reviewing guidelines from organizations like CMS and HIPAA. In my role, I implement compliance checks during care coordination, ensuring documentation and processes meet regulatory standards. I also conduct regular audits of patient records to identify and address discrepancies. By educating my team on compliance requirements and fostering a culture of accountability, I’ve maintained a 100% audit success rate and minimized risks of non-compliance in my previous positions.

I measure success through key performance indicators such as patient satisfaction scores, hospital readmission rates, and adherence to treatment plans. For example, in my last role, I implemented a follow-up system that reduced no-show rates by 20% and improved medication adherence by 25%. I also gather feedback from patients and providers to identify areas for improvement. By analyzing data and adjusting strategies accordingly, I ensure my interventions are effective, patient-centered, and aligned with organizational goals.