I have over 10 years of experience managing APPs, including nurse practitioners and physician assistants. I ensure their professional development through regular performance evaluations, mentorship programs, and encouraging participation in continuing education. I also create personalized development plans that align with their career goals and the organization's objectives.

I address conflicts by fostering open communication and active listening. I facilitate discussions to understand each party's perspective and work towards a mutually agreeable solution. If necessary, I involve HR or other senior management to mediate and ensure a fair resolution.

I maintain high standards by implementing standardized protocols and regular quality assurance checks. I also ensure that all APPs receive consistent training and updates on best practices. Additionally, I encourage a culture of continuous improvement and peer review to enhance patient care.

I balance administrative duties by delegating tasks where appropriate and setting clear priorities. I also schedule regular clinical rounds and meetings with APPs to stay informed about patient care issues. This ensures that I remain connected to clinical operations while effectively managing administrative responsibilities.

I once implemented a new electronic health record system. To ensure success, I involved key stakeholders early, provided comprehensive training, and created a support system for troubleshooting. I also monitored the rollout closely and made adjustments based on feedback to ensure a smooth transition.