In a previous role, I encountered a patient who was upset due to a long wait time. I listened to their concerns, apologized for the inconvenience, and provided them with an estimated wait time update. I also offered them the option to reschedule if they preferred. By showing empathy and offering solutions, I was able to calm the patient and maintain a positive interaction. Ultimately, the patient decided to wait and thanked me for my assistance.

I prioritize tasks by assessing their urgency and importance. For example, if a patient is waiting for an appointment confirmation, I would address that immediately. I also use tools like to-do lists and calendars to keep track of deadlines and ensure nothing slips through the cracks. By organizing my tasks in this way, I can efficiently manage my responsibilities and provide timely service to patients.

I have extensive experience with various medical scheduling software, including Epic and Cerner. In my previous role, I used these systems daily to schedule appointments, manage patient records, and ensure accurate billing information. I am proficient in navigating these platforms, generating reports, and troubleshooting common issues. My experience with these tools has enabled me to streamline the scheduling process and improve overall efficiency.

I ensure accuracy by double-checking all patient information before finalizing any entries. I also follow a standardized process for data entry, which includes verifying patient details with their insurance information and confirming with the patient directly if necessary. Additionally, I stay updated on any changes in protocols or software updates that could impact data accuracy. By being meticulous and thorough, I minimize errors and maintain high standards of patient care.

I handle stress by maintaining a calm and composed demeanor, even in high-pressure situations. I take a few deep breaths to center myself and prioritize tasks based on urgency. I also communicate effectively with my team to delegate tasks when necessary. By staying organized and focused, I can manage stress and ensure that all tasks are completed efficiently and accurately.