In my previous role, a customer was dissatisfied with the referral process, leading to delays. I quickly identified the issue, which was a miscommunication between departments. I coordinated with both teams to clarify the process, ensuring the customer received their order on time. This experience taught me the importance of clear communication and proactive problem-solving in maintaining customer satisfaction.

I prioritize tasks by assessing the urgency and impact of each referral. For instance, I focus on resolving high-priority issues that could lead to customer dissatisfaction or operational delays. I also use tools like task management software to track progress and ensure nothing falls through the cracks. This approach helps me maintain efficiency and deliver consistent results.

I ensure accuracy by double-checking all details before processing a referral. This includes verifying customer information, order specifics, and any applicable policies. I also maintain open communication with the relevant teams to confirm that all parties are aligned. Regular training and staying updated on company procedures further enhance my ability to make accurate referrals.

When a customer is unhappy, I first listen to their concerns without interrupting. I then apologize for their experience and explain the steps taken to resolve the issue. If necessary, I escalate the matter to a supervisor or relevant department for further action. My goal is to ensure the customer feels heard and that their issue is resolved to their satisfaction.

I have extensive experience with various order management systems, including SAP and Oracle. I am proficient in using these tools to track orders, manage inventory, and process referrals. I also have experience with custom-built systems and can quickly adapt to new software. My technical skills allow me to streamline processes and improve efficiency in handling order referrals.