I have over five years of experience in fitting and dispensing eyeglasses. I am proficient in taking accurate measurements for lenses and frames, ensuring proper fit and comfort for the patient. My experience includes working with a variety of lens materials and coatings, and I am adept at explaining the benefits of each option to customers to help them make informed decisions.

I approach difficult customers with patience and empathy, understanding that their concerns are important. I actively listen to their issues, provide clear explanations, and offer solutions. In challenging situations, such as a prescription discrepancy, I collaborate with the optometrist to resolve the issue promptly and ensure the customer leaves satisfied.

I begin by understanding the customer's needs and lifestyle. I then explain the different lens types, such as single vision, bifocal, and progressive, along with features like anti-reflective coating and UV protection. I use clear, non-technical language to ensure they understand the benefits and make a choice that suits their requirements.

I regularly attend industry conferences, webinars, and training sessions to stay abreast of the latest trends and advancements in eyewear technology. I also subscribe to industry publications and follow leading optician forums to ensure I am up-to-date with new products and techniques.

Once, a customer complained about discomfort with their new glasses. After examining the glasses, I discovered an issue with the frame alignment. I adjusted the frame, re-measured the lenses, and ensured everything was correct. The customer was pleased with the resolution and the improved comfort of their glasses.