In my previous role, I had a patient who was particularly anxious and demanding. I approached the situation by first listening to their concerns and validating their feelings. I then calmly explained the care plan and reassured them that their needs would be met. By maintaining a patient and empathetic demeanor, I was able to de-escalate the situation and build trust with the patient. This experience taught me the importance of active listening and empathy in managing difficult situations.

I prioritize tasks by assessing the urgency and importance of each responsibility. For example, if a patient requires immediate attention due to a health issue, that would take precedence over other tasks. I also consider the patient's preferences and any specific instructions from my supervisor. Using a combination of these factors, I create a daily task list that helps me stay organized and ensure that all critical needs are addressed promptly.

Maintaining professionalism involves consistently adhering to ethical standards and treating everyone with respect. I ensure that I dress appropriately, communicate clearly and respectfully, and handle sensitive information with confidentiality. Additionally, I stay updated on industry best practices and seek feedback to continuously improve my performance. By being mindful of these aspects, I can provide high-quality care and maintain a professional demeanor at all times.

When a patient is non-compliant, I first try to understand the reasons behind their behavior. I would have an open and non-judgmental conversation to identify any concerns or misunderstandings. If the patient is resistant due to fear or discomfort, I would explain the benefits of the care plan and address their fears. If necessary, I would involve the healthcare team to develop a more personalized approach. My goal is to ensure the patient feels heard and supported, which often leads to greater compliance.

Handling stress involves recognizing when I need a break and taking proactive steps to manage it. I practice mindfulness techniques such as deep breathing and short breaks to reset. I also focus on the positive impact of my work and the gratitude of the patients I assist. By maintaining a support network and seeking help when needed, I can stay positive and effective even in high-pressure situations.