I have over three years of experience in healthcare scheduling, with the last two years focused specifically on oncology. In my previous role, I managed complex schedules for chemotherapy, radiation therapy, and follow-up appointments. I am proficient in using electronic health record (EHR) systems like Epic and Cerner, ensuring accurate and timely scheduling. My experience also includes coordinating with multidisciplinary teams to accommodate urgent cases and minimize patient wait times.

I prioritize appointments based on clinical urgency, patient needs, and available resources. For example, I ensure that patients requiring urgent treatments, such as chemotherapy or radiation, are scheduled promptly. I also maintain open communication with oncologists and nurses to adjust schedules as needed. Additionally, I use scheduling software to optimize time slots and reduce gaps, ensuring efficient use of resources while maintaining high patient satisfaction.

When conflicts or errors arise, I address them immediately by identifying the root cause and collaborating with the relevant team members to find a solution. For instance, if a double booking occurs, I quickly reassess the schedule and reschedule the less urgent appointment. I also communicate transparently with patients to apologize and explain the situation, ensuring they feel valued and informed. My proactive approach minimizes disruptions and maintains trust in the scheduling process.

I strictly adhere to HIPAA guidelines by ensuring all patient information is handled securely. This includes using password-protected systems, verifying patient identities before discussing sensitive information, and only sharing details with authorized personnel. I also conduct regular training sessions to stay updated on compliance requirements. By maintaining a culture of confidentiality, I ensure that patient trust and legal standards are upheld at all times.

I act as a liaison by maintaining clear and consistent communication channels. I use EHR systems to share updates and ensure all parties are informed about appointment changes, treatment plans, and patient needs. For urgent matters, I prioritize direct communication via phone or secure messaging. My goal is to facilitate seamless collaboration, ensuring that patients receive coordinated care and providers have the information they need to deliver effective treatment.