In my previous role, I provided financial counseling to oncology patients, helping them navigate insurance coverage, out-of-pocket costs, and financial assistance programs. I collaborated with clinical teams to ensure patients understood their treatment costs and explored options like grants, copay assistance, and payment plans. My goal was to alleviate financial stress, enabling patients to focus on their health. I also maintained up-to-date knowledge of insurance policies and oncology-specific financial resources to provide accurate guidance.

I approach sensitive financial conversations with empathy and professionalism, ensuring patients feel supported and respected. I listen actively to understand their concerns and tailor my communication to their comfort level. By providing clear, non-judgmental explanations of costs and available resources, I help patients make informed decisions. I also emphasize confidentiality and reassure them that financial challenges are common, offering solutions to ease their burden while maintaining dignity and trust.

I stay informed by regularly reviewing updates from insurance providers, government programs, and nonprofit organizations. I subscribe to industry newsletters, attend webinars, and participate in professional networks to stay current. Additionally, I collaborate with colleagues and attend training sessions to share knowledge and ensure compliance with evolving regulations. This proactive approach allows me to provide accurate, up-to-date information to patients and adapt quickly to policy changes.

I prioritize tasks by assessing the urgency and impact of each patient's situation. I use a triage system to address immediate needs, such as treatment approvals or financial crises, while maintaining a schedule for follow-ups. I also leverage tools like task management software to track progress and ensure no patient is overlooked. Effective communication with the care team helps me balance workloads and provide timely support to all patients.

I once assisted a patient who was struggling to afford a costly chemotherapy regimen. After reviewing their insurance and financial situation, I identified a copay assistance program and helped them complete the application. I also connected them with a nonprofit organization offering grants for cancer patients. By coordinating with the pharmacy and clinical team, I ensured the treatment was approved and initiated without delay. The patient expressed immense gratitude, and the experience reinforced my commitment to providing compassionate financial support.