In my previous role at a mountain lodge, a guest was extremely upset because their room was not ready upon arrival. I immediately apologized for the inconvenience and offered them complimentary drinks at the bar while we prepared their room. I also kept them updated on the progress and ensured their room was thoroughly cleaned and inspected before they moved in. By the time they checked in, their mood had significantly improved, and they even thanked me for the excellent service.

I prioritize tasks based on urgency and impact on guest experience. For example, if a guest has a complaint or a special request, I address that immediately to ensure their satisfaction. Next, I focus on high-visibility tasks like cleaning common areas or restocking supplies, which directly affect the overall appearance and functionality of the lodge. Finally, I handle administrative tasks or less urgent maintenance issues. This approach ensures that the most critical aspects of guest service and lodge operations are always taken care of first.

I believe in a proactive approach to cleanliness. Regularly scheduled cleaning routines, such as daily vacuuming, dusting, and restocking supplies, are essential. I also ensure that any spills or messes are cleaned up immediately to prevent accidents and maintain a pleasant atmosphere. Additionally, I pay attention to small details like fresh flowers in the lobby or neatly made beds, which can significantly enhance the guest experience. By staying vigilant and maintaining high standards, I help create a consistently welcoming environment.

I manage stress by staying organized and maintaining clear communication with my team. I create a detailed schedule that allocates tasks efficiently and ensures everyone knows their responsibilities. I also take short breaks to recharge and stay focused. During peak times, I prioritize tasks based on urgency and delegate when possible. Keeping a positive attitude and focusing on providing excellent service helps me stay calm and effective, even when the workload is high.

In my previous role, I was responsible for handling cash transactions at the front desk. I ensured that all payments were accurately recorded and balanced at the end of each shift. I used a cash register system to track sales and receipts, and I reconciled any discrepancies immediately. I also maintained detailed records of all financial transactions, which were regularly audited by management. My attention to detail and commitment to accuracy ensured that the financial operations of the lodge were always in order.