In my previous role at a café, a customer was dissatisfied with their meal and demanded a refund. I calmly listened to their concerns, acknowledged their disappointment, and offered to replace the meal with a different option. I also explained the ingredients to ensure they were comfortable with the new choice. This approach not only resolved the issue but also turned the customer's experience around, leading to a positive review.

I prioritize accuracy by double-checking orders and nutritional details before finalizing them. I use a systematic approach, such as reading back the order to the customer and verifying the nutritional information against the menu. Additionally, I stay updated on any changes in the menu or nutritional content to provide the most accurate information to customers.

I engage with customers by offering personalized nutritional advice based on their dietary needs and preferences. I highlight healthier menu options and provide information on the benefits of different ingredients. I also create educational materials, such as brochures or posters, to inform customers about balanced diets and the importance of nutrition in overall health.

I would first ensure the safety of the customer by immediately informing the kitchen staff about the allergy. I would then offer alternative menu items that are free from the allergen and provide detailed information on the ingredients of those options. If necessary, I would consult with the chef to create a custom dish that meets the customer's dietary needs while ensuring it aligns with their preferences.

I regularly read reputable nutrition journals, attend webinars, and participate in workshops and seminars to stay informed about the latest research and trends. I also follow leading nutritionists and organizations on social media to keep up with industry updates. Additionally, I engage in online courses and certifications to deepen my knowledge and stay current with best practices in nutrition.