In my previous role at a cafeteria, a customer was dissatisfied with their meal choice and demanded a refund. I remained calm and listened to their concerns, acknowledging their disappointment. I offered them an alternative meal option or a voucher for their next visit, which they accepted. This approach helped maintain a positive customer experience and resolved the situation amicably.

I strictly adhere to food safety protocols by regularly washing my hands, wearing gloves, and maintaining a clean workspace. I also ensure that all food items are stored at the correct temperatures and follow expiration dates. Regularly checking for any signs of contamination and promptly addressing any issues are key practices I follow to uphold high hygiene standards.

I prioritize tasks by assessing the urgency and importance of each job. I create a checklist to ensure nothing is overlooked and delegate tasks when necessary. I also maintain open communication with my team to coordinate efforts and avoid bottlenecks. By staying organized and focused, I can efficiently manage my time even in high-pressure situations.

I regularly read industry publications, attend workshops, and participate in online courses related to nutrition and food service. I also follow reputable health organizations and nutritionists on social media to stay informed about the latest research and guidelines. This continuous learning helps me provide accurate and up-to-date information to clients and improve my service quality.

If I discover a contaminated food item, I would immediately remove it from the serving area and notify the supervisor. I would then follow the established protocol for disposing of the contaminated item safely. To prevent further issues, I would inspect the remaining stock and ensure that all food handling practices are being followed correctly. Communication with the team is crucial to prevent similar incidents in the future.