A typical day for a Nursing Unit Secretary involves managing administrative tasks such as answering phones, scheduling appointments, and maintaining patient records. I ensure that the nursing staff has the necessary information to provide quality care. Coordinating with doctors, nurses, and other healthcare professionals to facilitate smooth operations is also a key part of my role. I prioritize tasks to ensure that both administrative and patient care needs are met efficiently.

In high-stress situations, I remain calm and focused. I prioritize tasks based on urgency and importance, ensuring that critical patient information is communicated promptly to the appropriate staff. I also rely on my organizational skills to manage multiple tasks simultaneously. Regular communication with the team helps in reducing stress and ensuring that everyone is aligned with the immediate needs of the patients.

I have extensive experience with various medical software programs including Epic and Cerner. I am proficient in entering and retrieving patient information, managing electronic health records, and ensuring data accuracy. My experience includes maintaining confidentiality and adhering to HIPAA regulations. I also stay updated with new software features to enhance efficiency and data management.

When the workload is heavy, I prioritize tasks based on their urgency and impact on patient care. I use tools like to-do lists and calendars to manage my time effectively. Communicating with the nursing team helps in understanding immediate needs and adjusting priorities accordingly. I also delegate tasks when possible to ensure that everything is handled efficiently and no critical task is overlooked.

In a previous role, I encountered a situation where a patient's family member was upset about the wait time. I listened to their concerns, empathized with their frustration, and provided updates on the patient's status. I assured them that their concerns were being addressed and facilitated communication with the healthcare team. This approach helped in calming the situation and maintaining a positive relationship with the family.